City of Saskatoon Vs. Saskatoon Power: What customer services and educational resources do they offer?

City of Saskatoon Vs. Saskatoon Power: What customer services and educational resources do they offer?

Let’s Recap the previous part first!

The last part is all about what financial impacts can be seen if one opts for SL&P or SaskPower. The complete concept has been explained with the help of some hypothetical numbers and figures. Check out the Part 7 for more information.

However, this part is specially designed to impart a few insights about customer support and educational resources offered by these providers. Let’s read further to explore more!

Assessment of customer support services provided by the City of Saskatoon and the Saskatoon Power

City of Saskatoon

The municipality of Saskatoon provides a comprehensive service called Service Saskatoon. This initiative represents a citywide framework for providing direct services and addressing inquiries and requests from the public.

Service Saskatoon aims to streamline the user experience, removing uncertainty and ensuring easy access to the right information and individuals through your preferred channels. Our objective is to facilitate quick, simple, and seamless task completion. The foundation of the Service Saskatoon model rests on four key pillars:

  • Citizen Input 
  • Staffing
  • Standards
  • Systems

Citizen Input: The city of Saskatoon is committed to creating more avenues for your ideas and feedback to influence the design and delivery of our services, ensuring that they align with the needs of you and your family.

  • What can you do?
  • The City of Saskatoon is excited to hear your ideas, whether they're about service design or delivery. Your feedback is essential for continuous improvement efforts. Join their Citizen Advisory Panel to actively contribute and help shape the future design and delivery of City services. Your input matters!

Staffing: The aim is to have a dedicated contact point in each department to assist citizens, with service points, like City Hall, being redesigned for accessibility. Human Resources will collaborate across departments to enhance employee skills for improved customer satisfaction. Customer Service Representatives are committed to being helpful and knowledgeable, promptly addressing citizens' questions and concerns. Providing essential information, technology, and resources is crucial for effective citizen service.

  • What can you do? 
  • Taking a moment to share positive or constructive feedback during interactions with City staff is encouraged. Such feedback plays a pivotal role in the ongoing efforts for continuous improvement. Utilize the online Contact Form to provide your insights and contribute to enhancing City services. Your input is valuable in shaping positive changes.

System: In the upcoming Service Saskatoon framework, an advanced Customer Relationship Management system (CRM) will take center stage in optimizing the management of citizen requests and inquiries. The objective is to elevate the overall service experience by ensuring citizens are regularly updated on the status and resolution of their requests.

The establishment of the CRM underscores the organization's commitment to streamlining tools and information for Customer Service Representatives, ensuring a more cohesive and responsive service delivery. The organization aims to provide citizens with a unified service experience, regardless of their mode of interaction—online, in person, or over the phone. The emphasis lies in creating a seamless and consistent interaction process across all communication channels.

Standards: To enhance transparency, each department will establish and disclose service level standards, providing citizens with clear expectations regarding service delivery timelines. These standards will serve as benchmarks to monitor and evaluate both internal progress and performance, with an open invitation extended to citizens to participate in this monitoring process.

Departments are actively engaged in reviewing existing processes, identifying opportunities for streamlining, and seeking ways to improve the overall efficiency of service delivery. The overarching goal is to cultivate a customer service culture that prioritizes quality and consistency across all service levels.

Some customer service numbers for your help!: 

  • Saskatoon Service Hub: For assistance, reach out to this facility at (877) 884-1687.
  • SL&P Customer Links: You can connect with this service by dialing (306) 975-2414, and selecting option 3.
  • Community Assistance Initiative: To get in touch with this program, use the contact number (306) 382-6935.
  • SaskEnergy: Operating from Monday to Friday, 8 AM–4:30 PM, this service remains closed on weekends and holidays.

Saskatoon Power

Contact Options:

  • Phone Assistance: Reach out to SaskPower's helpline at 1-888-757-6937, available Monday to Friday, 8 am to 6 pm, with weekend and holiday closures.
  • MySaskPower Account: Utilize your online account for efficient handling of account and general inquiries, ensuring a prompt response within 1-3 business days.
  • Live Chat Services: Connect through the live chat feature on weekdays from 8:30 am to 5:30 pm for immediate assistance with account and general inquiries.
  • Email Correspondence: Send your queries via email, with general inquiries addressed within 1-3 business days.
  • Traditional Mail: Conveniently mail your payments to the specified addresses based on the amount, ensuring timely processing.

Stay Updated:

Social Media Platforms: Stay abreast of the latest news and updates by following SaskPower on X (formerly Twitter) and Facebook.

Additional Support Services:

Explore diverse ways SaskPower can assist you, including:

  • Reporting Outages: Quickly report power or streetlight outages.
  • Media Inquiries: Reach out for media-related questions.
  • Procurement Opportunities: Learn about opportunities for procurement.
  • Sponsorship Applications: Apply for sponsorships and fundraising items.
  • Compliments or Concerns: Share your feedback or discuss any concerns you may have.

Convenient Access:

Mobile App: Download the SaskPower App for seamless management of your online account, providing anytime, anywhere access.

Other Help: 

Residents have the option to manage their electric and water utilities through ExpressAddress, facilitating online connections or disconnections. For in-person assistance, the Customer Service desk is available on the Main Floor of City Hall at 222 3rd Avenue North, Monday to Friday, from 8:00 am to 5:00 pm.

Paying SaskPower bills is convenient and flexible, offering online, phone, or in-person payment options. Residents can also explore online banking services through their bank's app or website. Alternatively, bills can be paid in person at a local branch for added convenience.

Educational resources are offered to consumers for a better understanding of solar energy

City of Saskatoon

The City of Saskatoon provides educational materials for both adults and children to explore the realm of solar energy:

MyHEAT SOLAR:

The City of Saskatoon is launching MyHEAT SOLAR, a residential solar potential map that aids homeowners in assessing their homes' suitability for solar panel installation. This tool, developed in partnership with MyHEAT and Google, leverages Google Maps and Project Sunroof technology to swiftly calculate solar potential and recommend ideal panel sizes.

Saskatoon, recognized as one of the prime locations for solar power in Canada, offers over 60,000 rooftops suitable for solar installations. MyHEAT SOLAR not only estimates potential savings over 25 years but also provides insights into the years needed to recover upfront costs.

This user-friendly tool assists homeowners in making informed decisions about solar energy, promoting greenhouse gas reduction, and offering information on available incentives. Additional energy-smart renovation tools are slated for launch throughout 2023.

Renewable Energy Strategy:

In November 2022, City Council approved the Renewable and Low-emissions Implementation Plan, named "Alternative Currents," by Saskatoon Light & Power (SL&P). This plan outlines short-term initiatives scheduled for implementation in 2023, including:

  1. Educational Programming for Energy Efficiency and Renewable Energy Generation.
  2. Industry, Commercial, and Institutional Energy Efficiency Program. 
  3. Solar Administration Review and Update.
  4. Installation of Solar PV on Municipal Rooftops. 

The plan's development involved engagement with 884 community members, subject matter experts, and industry professionals from January 2021 to July 2022. Input gathered focused on the City's leadership in increasing renewable energy use, identifying barriers to self-generation, and improving accessibility and adoption of renewable energy across the community.

Several surveys were conducted during this period:

  1. Community Survey (June 27 to July 15, 2022): Gathered feedback on changes made to the strategy and program options.
  2. Help Shape a Renewable Saskatoon - Community Survey (May 12 to June 2, 2021): Collected community feedback on renewable energy use and prioritization of proposed initiatives.
  3. Options Identification - Stakeholder Survey (April 15 to May 5, 2021): Sought input from industry stakeholders and subject matter experts on opportunities and barriers in renewable energy use.

While engagement for this project has concluded, individuals can still provide comments to the Project Team through the following methods:

  • Email: Sustainability@saskatoon.ca
  • Phone: 306-986-3733
  • Mail: City of Saskatoon, Attn: Renewable Energy Strategy, Sustainability, 222 3rd Avenue North, Saskatoon, SK, S7K 0J5.

The final engagement report provides a comprehensive overview of the feedback received from the community and stakeholders. SL&P expresses gratitude to all those who contributed their valuable input to this renewable energy initiative.

Saskatoon Power

Saskatoon Power focuses on educating citizens about renewable energy, its impact on the environment, and how it can improve our lifestyles. Students benefit the most from this initiative of SaskPower. They offer educational resources developed in alignment with the curriculum, that cover a range of topics in collaboration with educators.

Grade 3 - Initiation to Carbon Capture and Storage

This serves as an essential introduction to Carbon Capture. Students will explore how burning fossil fuels, derived from ancient plants, impacts the environment. The lessons also delve into Carbon Capture and Storage technology, addressing environmental consequences. 

Additionally, the curriculum covers the natural air-cleaning ability of plants and the impact of deforestation on air quality. These lessons are a collaborative effort, involving contributions from the Regina Catholic School Division.

Grade 6 - Energy Dynamics in Saskatchewan

This resource equips teachers with the latest information on electricity in Saskatchewan. Given the dynamic nature of the industry, with evolving regulations and innovations shaping its trajectory, ensuring teachers have the most current information for students is essential.

The lessons have been carefully developed and tested by Saskatchewan teachers. In case of any discrepancies between this resource and the SaskPower website, it is recommended to rely on the information provided on the website for accuracy.

Grade 7 - Capturing and Storing Carbon

This provides an overview of carbon capture and storage (CCS). Students will explore the impact of CO2 on the environment and understand how CCS functions to mitigate this impact. The content also includes up-to-date information on CCS, specifically in connection to the Boundary Dam Power Station in southern Saskatchewan.

The lesson plans, developed with input from the Regina Catholic School Division, incorporate outcome-based experiments and activities aligned with the grade 7 science curriculum.

Grade 10 - Fostering a More Sustainable Globe

As global energy demands rise, it becomes crucial to address the environmental impact. One solution is the capture and storage of carbon to mitigate its negative effects. The program, developed by the Regina Catholic School Division, covers essential topics such as: 

  • carbon capture and storage, 
  • renewable energy, 
  • technology efficiency, and 
  • behavior changes to decrease CO2 emissions.

Emphasizing the interconnectedness of science, technology, society, and the environment, this program aligns with the Grade 10 curriculum.

We would recommend you visit the official website of SaskPower to get the related PDFs and PPTs.

Other than the resources for tutors, SaskPower provides a dedicated section on electricity in Saskatchewan, offering students the opportunity to explore distinctions between renewable and non-renewable resources used for power generation. Each energy source comes with an informative document, hands-on activity, key terms in the glossary, and a guide with answers for teachers.

What are the ending thoughts?

Both the City of Saskatoon and Saskatoon Power offer robust customer support services and educational resources. From streamlined service platforms like Service Saskatoon to tailored educational programs for students, residents have access to valuable assistance and learning opportunities. These initiatives reflect a commitment to enhancing customer satisfaction and promoting awareness of renewable energy in Saskatoon.

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